Privacy Policy

At Bunny Bucks, we are committed to providing a safe, transparent, and customer-centric financial experience. This Refund Policy outlines the circumstances under which refunds may be issued, along with the process and timelines for refund requests. By using our services, you agree to the terms described below.

1. General Policy

Refunds are processed only in cases where:

• A transaction has failed but the amount has been debited.
• The service was not delivered due to a technical or system error.
• Duplicate payments were made accidentally.
• A valid and approved refund request has been raised within the applicable time frame.

Refunds will not be processed in cases where:

• Services have already been utilized.
• The refund request is due to a change of mind or wrong selection by the customer.
• The customer violates the terms of service, fair usage policy, or applicable guidelines.

2. Failed or Pending Transactions

If a payment is deducted but the service is not delivered due to system or network failure:

• The amount will be automatically refunded to the original payment method.
• Refunds usually reflect within 5–7 working days, depending on bank/payment gateway policies.

If a refund does not appear within this time, customers are advised to contact support with transaction details.

3. How to Apply for a Refund

To request a refund, users must share:

• Registered mobile number or email
• Transaction ID/payment reference
• Date and time of the transaction
• Brief description of the issue
• Any supporting screenshots or documents

Refund requests can be made via:

• Email: hr@bunnybucks.in
• Website Contact Form: Available on our website/app

4. Processing & Timelines

Once a valid refund request is received:

• Acknowledgment: Within 24 hours
• Verification: Within 2–4 working days
• Refund Completion: Within 5–7 working days after approval

Complex cases that require additional review may take longer, but users will receive timely updates.

5. No-Refund Situations

Refunds will not be issued when:

• The customer has fully availed the service.
• The request is made after the permitted complaint timeline.
• The user provides incorrect or incomplete payment details.
• Delay or outcome does not meet personal expectations but service has been correctly delivered.

6. Chargebacks

If a user initiates a chargeback without following the internal dispute resolution process:

• Bunny Bucks reserves the right to suspend or restrict account access.
• Additional documentation may be required from the user and the payment gateway.

We recommend contacting us first before initiating a chargeback—we are here to resolve concerns efficiently.

7. Contact for Refund Queries

If you have questions or need assistance, please reach out:

• Email: hr@bunnybucks.in

Our Promise

We value your trust. Every request is handled fairly, transparently, and with the highest priority. Our goal is to ensure a secure, reliable, and smooth experience for every Bunny Bucks user.